Contact

You can find answers to the most frequently asked questions fast and easily in our FAQ.

No success? You have the following contact options. 

Fast and free of charge: The contact form

The simplest method is to submit your question using the contact form. To enable us to answer your inquiry more quickly, we ask you to provide us with any order numbers etc.

E-Mail

You can also write an e-mail to ticketing@starticket.ch

Processing Times

Usually you will receive a response to your inquiry within 24 hours. Please note that our offices are not occupied on Sundays. 

We process each request one by one and everyone receives feedback. Please help us to shorten the response time by sending only one e-mail per request. 

Important: If you have not received a response from us within 72 hours after your request, please check your spam folder. If there is no message from us in the spam folder, please contact us again. 

Call center

We can be reached by phone from Monday to Saturday 08.00 - 22.00*:

*Due to the current situation regarding the corona virus, the Starticket hotline is available until further notice Monday to Friday from 8am to 6pm. We thank you for your understanding.

From Switzerland: 0900 325 325 (CHF 1.19/min.)
From other countries: +41 900 325 325 (CHF 1.19/min.)

When calling Starticket, the connection charge of CHF 1.19/min. only applies from the moment you are connected with an employee, not while your call is waiting in the queue.