You can find answers to the most frequently asked questions fast and easily in our FAQ.
No success? You have the following contact options.
Fast and free of charge: The contact form
The simplest method is to submit your question using the contact form. To enable us to answer your inquiry more quickly, we ask you to provide us with any order numbers etc.
You can also write an e-mail to ticketing@starticket.ch
Processing Times
Usually you will receive a response to your inquiry within 24 hours. Please note that our offices are not occupied on Sundays.
We process each request one by one and everyone receives feedback. Please help us to shorten the response time by sending only one e-mail per request.
Important: If you have not received a response from us within 72 hours after your request, please check your spam folder. If there is no message from us in the spam folder, please contact us again.
Call center
We can be reached by phone from Monday to Saturday 08.00 - 22.00:
From Switzerland: 0900 325 325 (CHF 1.19/min.)
From Germany: 0900 325 0 325 (0.99 €/min. from fixed line numbers)
From other countries: +41 900 325 325
When calling Starticket, the connection charge of CHF 1.19/min. only applies from the moment you are connected with an employee, not while your call is waiting in the queue.
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