Cancellation and refund

The refund takes place according to the payment option you have chosen.

  • Pre-Payment / E-Bill or Pay@Kiosk / SOFORT / IBAN (International bank transfer):
    Please write an email with your order number and your bank details* to up until 30 days after the show date**.

  • Creditcard / Postfinance Card / TWINT:
    The amount will be automatically refunded to the credit card/Postfinance card or TWINT account within the next few days.

  • Official retailer:
    Tickets will be refunded at the official retailer where you have purchased your tickets up until 30 days after the show date**.

The full price (charges included) will be refunded.
After 30 days the organiser is responsible for the refunding.

*Abroad: with BIC/SWIFT

**If an event is postponed to an unknown date at first and at a later point is cancelled, the 30 days are not counted from the original event date but from the date we informed you by email about the cancellation of the event.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.