Cancellation and refund

The refund takes place according to the payment option you have chosen.

Important information: Some organizers offer a partial refund of the ticket price. You can find the relevant shows here.  

  • Pre-Payment / E-Bill or Pay@Kiosk / IBAN (International bank transfer):
    Please write an email with your order number and your bank details* to up until 30 days after the show date**. Please send us the bank details from the email address registered in your See Tickets account. 

  • Creditcard / Postfinance Card / TWINT:
    The amount will be automatically refunded to the credit card/Postfinance card or TWINT account within the next few days. It is not necessary to contact us.

  • Official retailer (See update***):
    Tickets will be refunded at the official retailer where you have purchased your tickets up until 30 days after the show date**.

***Due to the current situation, many official retailers have to remain closed.
Send us your order number and account details* (bank or PostFinance) by email to at the latest 30 days after the date of the event**.

After 30 days the organiser is responsible for the refunding.

*Abroad: with BIC/SWIFT

**If an event is postponed to an unknown date at first and at a later point is cancelled, the 30 days are not counted from the original event date but from the date we informed you by email about the cancellation of the event.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request


Article is closed for comments.