The refund takes place according to the payment option you have chosen.
- Pre-Payment / E-Bill or Pay@Kiosk / SOFORT / IBAN (International bank transfer):
Please write an email with your order number and your bank details* to firstname.lastname@example.org up until 30 days after the show date**. Please send us the bank details from the email address registered in your Starticket account.
- Creditcard / Postfinance Card / TWINT:
The amount will be automatically refunded to the credit card/Postfinance card or TWINT account within the next few days. It is not necessary to contact us.
- Official retailer (See update***):
Tickets will be refunded at the official retailer where you have purchased your tickets up until 30 days after the show date**.
***Due to the current situation, many official retailers have to remain closed.
Send us your order number and account details* (bank or PostFinance) by email to email@example.com at the latest 30 days after the date of the event**.
After 30 days the organiser is responsible for the refunding.
*Abroad: with BIC/SWIFT
**If an event is postponed to an unknown date at first and at a later point is cancelled, the 30 days are not counted from the original event date but from the date we informed you by email about the cancellation of the event.