Cancellation and refund

The refund takes place according to the payment option you have chosen.

Important information: Some organizers offer a partial refund of the ticket price. You can find the relevant shows here.  

  • Pre-Payment / E-Bill or Pay@Kiosk / SOFORT / IBAN (International bank transfer):
    Please write an email with your order number and your bank details* to ticketing@seetickets.ch up until 30 days after the show date**. Please send us the bank details from the email address registered in your See Tickets account. 

  • Creditcard / Postfinance Card / TWINT:
    The amount will be automatically refunded to the credit card/Postfinance card or TWINT account within the next few days. It is not necessary to contact us.

  • Official retailer (See update***):
    Tickets will be refunded at the official retailer where you have purchased your tickets up until 30 days after the show date**.

***Due to the current situation, many official retailers have to remain closed.
Send us your order number and account details* (bank or PostFinance) by email to ticketing@seetickets.ch at the latest 30 days after the date of the event**.


After 30 days the organiser is responsible for the refunding.

*Abroad: with BIC/SWIFT

**If an event is postponed to an unknown date at first and at a later point is cancelled, the 30 days are not counted from the original event date but from the date we informed you by email about the cancellation of the event.

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