The refund takes place according to the payment option you have chosen.
- Pre-Payment / E-Bill or Pay@Kiosk / SOFORT / IBAN (International bank transfer):
Please write an email with your order number and your bank details* to firstname.lastname@example.org up until 30 days after the show date.
- Creditcard / Postfinance Card / TWINT:
The amount will be automatically refunded to the credit card/Postfinance card or TWINT account within the next few days.
- Official retailer:
Tickets will be refunded at the official retailer where you have purchased your tickets up until 30 days after the show date.
The full price (charges included) will be refunded.
After 30 days the organiser is responsible for the refunding.
*Abroad: with BIC/SWIFT