FAQ Corona Virus

Will events still be cancelled after 30.04.2020?

The assembly ban currently exists until 30.04.2020. Therefore, we cannot give any binding information about the status of events taking place after this date.

Postponed and cancelled events are continuously updated on our website https://www.starticket.ch/info.

My event is not cancelled, but I don't want to go. What do I have to do?

Basically, the organizer decides whether the event will be held. A refund of the ticket price will only be made if the event is cancelled without substitution.

I have taken out a ticket protection policy, will the ticket price be refunded?

The ticket price will only be refunded if the reason which hinders you to attend the event is insured. Please consult the Allianz Global Assistance GCI or contact the insurance company at 41 44 283 32 22 or info@allianz-assistance.ch.

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